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The Dry Eye Clinic

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Privacy Policy

Last updated: 09.07.2026

At The Dry Eye Clinic, we are committed to protecting your privacy and making our website as clear, accessible and easy to use as possible.

This page explains how we collect, use and protect your personal information when you use our website, contact us, complete a form, take our symptom survey, sign up to receive updates or book an appointment.

It also explains how we use cookies and how we are working to make this website accessible for all visitors.

Who we are

This website is operated by The Dry Eye Clinic.

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The Dry Eye Clinic provides specialist dry eye assessment, treatment and ongoing care in Lisburn and Belfast.

For the purposes of UK data protection law, The Dry Eye Clinic is the data controller for personal information collected through this website and in connection with enquiries, appointments and patient care.

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Contact details

The Dry Eye Clinic
Lisburn Clinic: The Arzen Collective, 13b Antrim Street, Lisburn, BT28 1AU
Belfast Clinic: Opticare Opticians, 573 Lisburn Road, Belfast, BT9 7GS
Email: laura@dryeyeclinic.org.uk
Phone: 028 9264 1526

What information we collect

We may collect personal information when you:

  • contact us through the website

  • complete the Dry Eye Symptom Survey / symptom checker

  • book or request an appointment

  • sign up to our mailing list

  • contact us by phone, email or social media

  • attend an appointment or receive care from us

 

This may include:

  • your name

  • email address

  • telephone number

  • appointment details

  • clinic location preference

  • information you include in an enquiry

  • marketing preferences

  • information about your dry eye symptoms

  • relevant health, lifestyle or medical information that you choose to provide

  • information about how you use our website, such as pages visited and device/browser information

 

Because we provide a healthcare-related service, some of the information you choose to share with us may include health information. Health information is treated as more sensitive under data protection law and is handled carefully.

How we use your information

We use your information to:

  • respond to enquiries

  • manage appointment requests and bookings

  • provide dry eye assessments, treatment and care

  • review symptom survey responses

  • help identify which services or treatments may be relevant to you

  • keep appropriate patient and clinical records

  • send appointment-related or service-related communications

  • send newsletters, offers or updates where you have agreed to receive them

  • improve our website, services and patient experience

  • meet legal, regulatory, insurance or professional obligations

 

We will only use your personal information where we have a lawful basis to do so. The ICO explains that organisations must identify a lawful basis for using personal data, and that additional rules apply to more sensitive information such as health data.

Our lawful basis for using your information

Depending on how you interact with us, we may rely on one or more of the following lawful bases:

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Consent

For example, where you sign up to receive marketing emails or choose to submit information through a form.

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Contract

For example, where we need to use your information to arrange or provide an appointment or service you have requested.

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Legitimate interests

For example, where we use information to respond to enquiries, manage our services, improve our website or communicate with patients in a reasonable and expected way.

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Legal obligation

For example, where we need to keep certain records or respond to legal, regulatory or professional requirements.

Health and care purposes

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Where health-related information is provided, we may use this where it is necessary for providing care, supporting your treatment journey, keeping appropriate records or meeting professional obligations.

Dry Eye Symptom Survey / symptom checker

If you complete our symptom survey or symptom checker, we may collect information about your symptoms, lifestyle and eye health.

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We use this information to better understand what you are experiencing and to help guide appropriate next steps. Completing the survey does not replace a clinical assessment and does not create a diagnosis on its own.

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Where you choose to provide your contact details, we may use them to follow up with you about your symptoms, appointment options or relevant services.

Newsletter and marketing emails

If you sign up to receive updates from us, we may send occasional emails containing dry eye advice, clinic news, offers or information about our services.

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You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

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We will not sell your information to third parties for marketing purposes.

Who we share information with

We do not sell, rent or trade your personal information.

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We may share information where necessary with trusted third parties who help us operate our website, communicate with patients, manage bookings, send emails or provide services.

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This may include:

  • website and hosting providers

  • email marketing platforms

  • booking or form providers

  • IT and administrative support providers

  • clinical or professional partners involved in your care, where appropriate

  • insurers, professional advisers or regulators where required

  • legal or regulatory bodies where we are required to do so

 

Where third-party providers process personal information on our behalf, they are only permitted to use it for the agreed purpose and must protect it appropriately.

The Arzen Collective and wider care pathway

The Dry Eye Clinic operates within The Arzen Collective, a multi-disciplinary wellness environment.

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For some patients, dry eye symptoms may be linked to wider health, skin, hormonal or nutritional factors. Where appropriate, and with a suitable basis for doing so, we may discuss whether support from other trusted specialists could be helpful.

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We will only share personal or health information with other professionals where it is appropriate, necessary and lawful to do so.

How long we keep your information

We only keep personal information for as long as necessary for the reason it was collected, including for legal, clinical, professional, insurance or administrative purposes.

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As a guide:

  • enquiry information is kept for as long as needed to respond and manage any follow-up

  • newsletter information is kept until you unsubscribe or ask us to remove you

  • survey responses are kept for as long as needed to respond, support your enquiry or inform your care

  • patient records are kept in line with relevant professional, clinical and legal record-keeping requirements

 

The ICO says that where a fixed retention period is not provided, organisations should explain the criteria used to decide how long information is kept.

How we protect your information

We only keep personal information for as long as necessary for the reason it was collected, including for legal, clinical, professional, insurance or administrative purposes.

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As a guide:

  • enquiry information is kept for as long as needed to respond and manage any follow-up

  • newsletter information is kept until you unsubscribe or ask us to remove you

  • survey responses are kept for as long as needed to respond, support your enquiry or inform your care

  • patient records are kept in line with relevant professional, clinical and legal record-keeping requirements

 

The ICO says that where a fixed retention period is not provided, organisations should explain the criteria used to decide how long information is kept.

Cookies

Our website may use cookies and similar technologies.

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Cookies are small files placed on your device to help websites work, remember preferences and understand how visitors use the site.

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We may use:

Essential cookies

These are needed for the website to function properly.

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Analytics cookies

These help us understand how visitors use the website, such as which pages are visited most often, so we can improve the site.

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Functional cookies

These may remember choices you make, such as form preferences or settings.

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Marketing cookies

These may be used to support advertising or measure the effectiveness of campaigns, if enabled.

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You can control cookies through your browser settings and, where available, through the cookie banner or preferences tool on our website.

The ICO provides guidance for organisations on cookies and similar technologies, including the need to provide clear information about their use.

Links to other websites

Our website may contain links to other websites, including booking platforms, partner websites, social media pages or external resources.

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Once you leave our website, we are not responsible for the privacy practices, accessibility or content of other websites. You should review their privacy policies before providing personal information.

Your rights

Under data protection law, you have rights in relation to your personal information.

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Depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you

  • ask us to correct inaccurate or incomplete information

  • ask us to delete your information in certain circumstances

  • ask us to restrict how we use your information

  • object to certain uses of your information

  • ask for your information to be transferred to another provider where applicable

  • withdraw consent where we rely on consent

 

The ICO explains that individuals may have rights including access, rectification, erasure, restriction, objection and data portability.

 

To exercise your rights, please contact us at:

laura@dryeyeclinic.org.uk

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We may need to confirm your identity before responding to your request.

Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

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You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

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ICO website: ico.org.uk
ICO telephone: 0303 123 1113

Accessibility Statement

We want as many people as possible to be able to use this website comfortably.

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We know that many visitors to The Dry Eye Clinic website may already be experiencing eye discomfort, tired eyes, blurred vision, light sensitivity or other visual symptoms. For that reason, we have aimed to create a calm, clear and easy-to-use website.

 

Our accessibility approach

We aim to make this website:

  • clear and easy to navigate

  • readable on desktop, tablet and mobile devices

  • structured with clear headings

  • written in plain English wherever possible

  • usable with keyboard navigation where possible

  • compatible with common assistive technologies where possible

  • designed with good colour contrast and readable text sizes

  • calm and uncluttered to reduce visual strain

 

GOV.UK’s accessibility guidance describes accessible digital services as being perceivable, operable, understandable and robust.

What we are doing to improve accessibility

We aim to:

  • use clear page headings and section titles

  • keep layouts simple and consistent

  • avoid unnecessary visual clutter

  • use descriptive button and link text

  • provide alternative text for meaningful images where appropriate

  • make forms as clear and straightforward as possible

  • ensure content works across common devices and screen sizes

  • review and improve the website over time

Need help using the website?

If you have difficulty using this website or need information in another format, please contact us.

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We will do our best to help. This may include:

  • helping you by phone

  • providing information by email

  • talking you through appointment options

  • helping you complete a form or enquiry

 

Email: laura@dryeyeclinic.org.uk
Phone: 07867200699

Reporting an accessibility issue

If you find any part of this website difficult to use, please let us know.

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It is helpful if you can tell us:

  • the page you were trying to use

  • what went wrong

  • what device or browser you were using, if known

  • what would make the experience easier for you

 

We will consider all feedback and make improvements where possible.

Updates to this page

We may update this Privacy Policy & Accessibility Statement from time to time to reflect changes to our website, services, technology or legal requirements.

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Please check this page occasionally for updates.

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Last updated: 09.07.2026

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